Normal Request

To Submit a maintenance request please login to your tenant portal:

: https://avenue.rentvine.com/portals/resident/

Emergency Only

Emergency issues:

Emergency is typically defined as a threat to personal safety or ongoing property damage. If the issue is not urgent or emergency please submit a PropertyMeld to begin service.

Text name, address, issue and photos to: 314-697-2040 (accepts text only)

Heating and Cooling Failure

  • Only emergency if outdoor temperatures above 90 degrees or below freezing

  • Text name, address, issue and photos to: 314-697-2040

  • At extreme temps HVAC companies are typically delayed days to weeks.

  • In extreme weather please find friend, family, hotel to stay until you have confirmation of repair.

For Fire

  • Please call 911 and then

  • Text name, address, issue and photos to: 314-697-2040

For Broken Pipes and Leaks

  • Please turn off water main shutoff to prevent further damage and then

  • Text name, address, issue and photos to: 314-697-2040 (accepts text and voicemail)

  • Please attempt to vac, push, mop, soak water to prevent property damage.

  • We prefer Hoffman Brothers Plumbing (314) 664-3011 to schedule

Sewer Clogs and Sewer Backup

  • Clogs are typically responsibility of resident depending on source of clog.

  • Sewer backups may also be due to clog or defective sewer lateral.

  • If clog is is found to be caused by material blockage you may be charged for service call.

  • Text name, address, issue and photos to: 314-697-2040 (accepts text and voicemail)

  • We prefer to use Shamrock Sewer and Drain 314-882-0857 if you would like to call now.

For Lockouts:

  • Call locksmith of your choice or.

  • Mark at Always Open Locksmith (314) 713-1081